BMW Proactive Care adds a connected layer of support to BMW ownership, helping your vehicle communicate service needs before they become easy to overlook. At BMW of Catonsville, this technology can help streamline the path from an alert in your BMW to professional maintenance or repair at an authorized BMW service center.
Connected Support for Your BMW
Your BMW uses onboard sensors and connected technology to recognize certain maintenance requirements or vehicle issues. Depending on the situation and your communication preferences, you can receive information through the My BMW App®, an in-vehicle notification, email, or assistance from BMW Roadside Assistance. Support can range from helpful self-service guidance, including Remote Software Upgrade information, to arranging professional service when attention is needed.
The program also supports convenient appointment scheduling and clearer communication about recommended work. BMW highlights benefits that include proactive contact, comprehensive service support, Roadside Assistance, Original BMW Parts, and BMW-trained expertise.
What You Need to Get Started
To use the service, your eligible BMW needs an active BMW ConnectedDrive® account and must be assigned to your BMW ID in the My BMW App® or My BMW® portal. Your BMW ID should include current contact information and a preferred BMW Center. You will also need the appropriate vehicle privacy and communication permissions enabled; activating push notifications in the My BMW App® can make alerts easier to receive.
Proactive Care is available on BMW models equipped with BMW Operating System® 7 from version 07/2019 or later.
Why Choose an Authorized BMW Service Center?
Connected alerts are most useful when they lead to service that understands the vehicle behind the data. Authorized service centers employ BMW-trained technicians, specialized diagnostic resources, and OEM BMW parts to perform maintenance and repairs according to the brand’s high standards.
Schedule BMW Service in Catonsville
Selecting BMW of Catonsville as your preferred BMW service center can help connect vehicle information, service communication, and appointment scheduling in one more seamless process. When your BMW identifies a need, our service team is ready to help you address it and get back on the road with confidence.