BMW of Catonsville Wins Best Dealership Award

Here at your Baltimore BMW dealership, we know that the quality of the vehicles we sell makes us one of the best dealerships around.  It's hard to beat the combination offered by BMW of outstanding engineering, incredible comfort, exciting drive experience, and affordability.  That's why we're so proud of every car on our lot.  But it's one thing to know that the quality of our product makes us one of the best, and another to know how we measure up to other BMW dealerships.  Which is why we're thrilled to announce that BMW of Catonsville has been named a 2016 Center of Excellence by BMW of North America!

This year, only 32 dealerships were named Centers of Excellence, and it's a great honor to be among them.  Center of Excellence winners are determined on the basis of 11 Key Performance Indicators.  These indicators include sales data, aftersales, and customer orientation - all crucial factors in making sure customers have a great experience.  Ultimately, it is the customer experience and the creation of customer loyalty that are the best indicators of dealership quality, and as President and CEO of BMW of North America Ludwig Willisch said, the Center of Excellence winners "have proven they know how to delight their customers and keep them coming back."

It is of course a great honor to be named a 2016 Center of Excellence.  But it is an even greater honor to know that we are giving our customers a good experience.  So whether they are prioritizing a great customer experience, fair pricing on a great vehicle, or finding the best in luxury cars, Baltimore drivers can find it all at BMW of Catonsville - a 2016 BMW Center of Excellence winner!